Frequently Asked Questions

What does Alpha Gift Mart sell?

Alpha Gift Mart offers unique gifts, handcrafted Palo Santo holders, incense burners, sage holders, and beautiful home décor selected for gifting and everyday use.

Do you ship internationally?

No. We currently ship only within the United States.

How long does shipping take?

Our total shipping time is typically 5–8 business days. Orders generally take 2–3 business days to process, followed by approximately 3–5 business days in transit.

When will my order be processed?

Orders are usually processed within 2–3 business days after payment is successfully confirmed.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

What payment methods do you accept?

We accept major payment cards, including Visa, Visa Electron, Mastercard, American Express, Discover, Diners Club, and JCB.

Are your products suitable for gifting?

Yes. Many of our products are selected with gifting in mind and are suitable for occasions such as housewarmings, birthdays, holidays, and special moments.

Are your incense and Palo Santo holders handmade?

Many of our featured holders are handcrafted ceramic or terracotta pieces. Because handmade products can have natural variations, each piece may have its own unique character.

How should I use an incense or Palo Santo holder?

Place the holder on a stable, heat-resistant surface and use it according to the product's instructions. Never leave burning incense, sage, or Palo Santo unattended, and keep it away from flammable materials, children, and pets.